RETURN AND EXCHANGE POLICY

 

If you are not satisfied with your purchase for any reason, please reach out to info@ceragibson.com to discuss a return or exchange.

 

Please do not return an item without contacting us first. 

 

Returns must be made within 30-days to receive a refund. 30 days is calculated from the date the item is delivered. The customer will be responsible for the cost of return postage, except in the case of receiving damaged merchandise. Photos of the damaged merchandise must be provided for approval, prior to returning the shipment. A refund will be issued within 30 days of receiving the returned item. 

 

Exchanges are permissible within 30-days. The time-frame in which you receive the new item is contingent on the availability of that item. Exchanges can be made between different sizes of the same apparel item. Exchanges of different colorways are permissible if there is no difference in price between items. Exchanges between two entirely different products is not permissible. Example: exchanging a shirt for a hat, or a sticker of one image for a different image. 

 

Only two exchanges or returns are permitted per customer per 30-day period. Be mindful when selecting products. 

 

Returns and exchanges will not be accepted for items that have been damaged, stained, washed or misused by the customer. 

 

If an item is lost in transit, the full cost of the order will be refunded, including shipping. This does not cover porch theft. 

 

Items lost due to input of the wrong address by the customer, will not be refunded. If the item is lost due to a misprint of the shipping label, a replacement will be sent to the correct address. No additional cost will be incurred by the customer. A refund can also be requested in lieu of a replacement.